Buy eSIM

eSIM lets travelers connect to local networks instantly—no physical SIM cards, no hassle. 

For travel companies, it's a way to offer a seamless, branded digital experience that adds real value. 

As eSIM adoption grows and roaming fees shift, it's a smarter, more cost-effective way to stay connected abroad. 

EasyAlo uses eSIM technology to give travelers the best connectivity wherever they go.

What is an "unlocked" phone?

An unlocked phone is one that is not tied to a specific mobile carrier. This allows you to use a SIM or eSIM from any provider, which is essential for using travel eSIMs. In contrast, a locked phone will only work on the network of the carrier you bought it from, often as part of a contract. 

How to check if your phone is unlocked:

• Where you bought it: Phones purchased directly from the manufacturer (like Apple or Samsung) are almost always unlocked. Phones bought from a mobile carrier are more likely to be locked.
• Test with another SIM: The easiest way to check is to insert a SIM card from a different carrier. If you can make a call or connect to data, your phone is unlocked.
• Check your iPhone's settings: On iOS 14 or newer, go to Settings > General > About. Scroll down to "Network Provider Lock." If it says "No SIM restrictions," your iPhone is unlocked.
• Ask your carrier: When in doubt, the best way to be sure is to contact your current mobile carrier. They can tell you if your phone is locked and explain the process for unlocking it if needed.

My phone is unlocked. Can I use an eSIM?

If your phone is unlocked and supports eSIM technology, you're all set to use EasyAlo eSIMs. Enjoy the convenience of switching to local networks wherever you travel, without the hassle of physical SIM cards. Our eSIM plans are designed to keep you connected in over 190 countries, ensuring you always have access to the best local rates for your data needs.

Yes, most modern smartphones allow you to store multiple eSIM profiles on a single device. However, the number of eSIMs you can have active simultaneously depends on your phone's model. Typically, you can use one eSIM at a time, or one eSIM alongside a physical SIM card if your phone has Dual SIM capabilities.

With the EasyAlo app, you can easily manage and switch between your stored eSIM profiles, ensuring you always have the best data plan for your location.

Absolutely! You can configure your device to use your SIM card for traditional phone services like calls and SMS, while using EasyAlo's eSIM for data services. This setup is perfect for travelers who want to stay connected abroad without incurring roaming charges for data use. However, remember that keeping your SIM card active for calls and texts might lead to roaming charges from your home provider, so it's wise to check their policies before your trip.

To set up your EasyAlo eSIM, you'll need a stable Wi-Fi connection. We recommend installing your eSIM just before you travel. While you can do it after you arrive, setting it up beforehand ensures you have data the moment you land. Just remember, a Wi-Fi connection is required for the installation process.

First, ensure your iPhone model supports eSIM and that you are connected to a stable Wi-Fi network.

1. Get Your QR Code: After purchasing your plan, you'll receive an eSIM activation QR code in your email. Keep it accessible for the setup.
2. Go to Cellular Settings: Open the Settings app on your iPhone, tap "Cellular" (or "Mobile Data"), and then select "Add eSIM."
3. Scan the QR Code: Use your iPhone's camera to scan the QR code. If you cannot scan it, select the option to enter the details manually.
4. Finalize Setup: Follow the on-screen instructions to label your eSIM and complete the activation. A restart of your iPhone may be required.

Once your EasyAlo eSIM is installed and activated on a device, it cannot be moved to another device. This is a standard security feature used by most eSIM providers, including EasyAlo, to keep your connection safe and stable. 

So, please make sure to install your eSIM on the device you plan to use during your trip. 

If you ever need to switch to a different device, just reach out to EasyAlo Support, and we'll guide you through the next steps.

After purchasing your eSIM, you will immediately receive a confirmation email containing the QR code and manual setup information. These details are also accessible via our website and mobile app.

If you're running into issues with manual setup, we recommend using the QR code method instead—it's faster and more reliable. 

Here's how to do it: 

1. Save the QR code to your phone's gallery:
   • Tap the "Share" button in the app, or
   • Take a screenshot of the QR code.
2. During eSIM installation, choose «Open Photos« when asked to scan the code.
3. Select the saved QR code image from your gallery.

Still not working?

• Restart your phone and try again.

After installing your eSIM, you may need to make some adjustments in your device's settings to connect to the internet. Make sure to enable the Data Roaming option under Settings -> Cellular -> eSIM. This setting may be called differently depending on the device or language, such as 'International Data' or 'Data Roaming'. After enabling this option, you should be able to connect to the internet without any issues.

If your QR code isn't scanning correctly, don't worry. Here are a few steps to troubleshoot the issue:

1. Confirm Device Compatibility: First, make sure your device is unlocked and supports eSIM technology. You can find a complete list of compatible devices on our website. If you don't see your phone listed, please contact our support team.
2. Scan from Your Phone's Settings: Remember to scan the QR code from within your phone's cellular or mobile data settings, not by using the standard camera app. We have step-by-step guides for specific devices on our website.
3. Connect to Stable Wi-Fi: You'll need a stable internet connection to install the eSIM. We highly recommend setting it up over a reliable Wi-Fi network, such as at home, before you depart for your trip.
4. Try Manual Installation: If the QR code still won't scan, you can install the eSIM manually. In your confirmation email, you'll find the details to enter. Just choose the "Enter Details Manually" option on your phone during setup.
5. Check if Already Installed: Each QR code can only be used once. If you see an error message like "Data plan cannot be added," it likely means the eSIM is already installed on your device. Please check your phone's cellular settings or SIM manager to confirm.
6. Contact Support: If you've tried these steps and are still having trouble, please contact our support team via the live chat on our website. We're available 24/7 and are happy to help you get connected.

EasyAlo is committed to ensuring a smooth and hassle-free travel experience for our customers. Whether you're facing issues with QR codes or have questions about eSIM compatibility, our support team is ready to assist you at any time.

EasyAlo eSIM plans come with a specific data limit and validity period. If you exhaust your data before your plan's expiry date, your internet access will be paused. Likewise, when the validity period ends, so does your access, regardless of data usage. But don't worry! You can easily top up or purchase a new plan directly through the EasyAlo app to continue enjoying uninterrupted service. This way, you're never left without a connection when you need it most.

Your data plan starts once you arrive at your destination and connect to a supported network.

Yes, EasyAlo eSIM plans can be refunded if there are technical issues that we cannot resolve. If you encounter a technical issue, we will first provide you with a new eSIM. Refund requests must be submitted within fourteen (14) days from the purchase date if activation becomes impossible despite thorough troubleshooting efforts. We strongly recommend verifying your device's compatibility with eSIM technology before making a purchase to avoid any inconvenience.

Yes. To ensure your eSIM gets the best coverage, you must enable data roaming in your device's mobile settings. This will not incur any additional charges.

Yes, EasyAlo eSIM plans support hotspot usage and data sharing.

Yes, you can keep your WhatsApp number without any additional steps. Your existing number, contacts, and conversations will be retained automatically.

At EasyAlo, we prioritize the security of our customers and strive to provide a safe shopping environment. While we typically do not require documentation for purchasing an eSIM, we reserve the right to request additional identity verification for transactions that our payment gateway flags as suspicious or potentially fraudulent. This process may involve submitting a government-issued ID or passport to confirm your identity. We handle all personal information securely in accordance with our privacy policy. We appreciate your cooperation and understanding in these instances to help us maintain the security and integrity of our transactions.

For any questions or concerns about this process, please contact our customer support team at [email protected].

EasyAlo eSIM plans are designed primarily for internet roaming services. Therefore, you cannot use the EasyAlo eSIM data plan for voice calls or text messaging services. Our eSIM ensures you stay connected with seamless internet access while traveling, focusing on providing you with the best data experience abroad.

A Local Plan is an eSIM option tailored for travelers visiting a single country. It offers data services valid only within the destination country, providing a cost-effective solution for your connectivity needs. If your itinerary is limited to one country, opting for a Local Plan ensures you have access to data services throughout your stay.

A Regional Plan is ideal for travelers whose journeys span multiple countries within a specific region. These eSIM plans offer data coverage across several countries, allowing you seamless connectivity as you move from one country to another within the designated region. Before purchasing, we recommend checking the EasyAlo app for the list of countries covered by our Regional Plans.